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This page covers how aq99 handles your account data, what rights you hold under this policy, and which routes are open to you if something needs to be corrected or reviewed. Access and eligibility depend on local law and are available where local law permits.
aq99 operates under a policy framework that reflects both the platform's obligations and your rights as someone who holds an account here. We collect account registration data, transaction records tied to your wallet activity — including Touch 'n Go eWallet and Boost transactions — and session interaction data used to keep your account functioning correctly. This data is held only for as long as it is needed to maintain your account or meet applicable retention requirements. We do not sell or transfer your personal data to third parties outside the scope of operating this platform. Where a third-party service processes data on our behalf — such as payment processing for Touch 'n Go eWallet or FPX transfers — those arrangements are governed by agreements that restrict how that data may be used. If you believe any record held under your account is inaccurate, you can raise a correction request through our support channel. Availability of specific features and policy protections depends on local law and the region in which access is permitted. We update this policy when our practices change and note the revision date at the foot of this page.
Not every part of your experience on aq99 falls under a single rule. This section sets out what is inside and outside the scope of this policy so you know exactly where each area is governed.
Your login credentials, session history, and account settings are covered directly by this policy. Any request to review or correct these records is handled through our support team.
Deposits and withdrawals processed via Touch 'n Go eWallet, Boost, FPX, or DuitNow are logged under your account. Transaction records are available in your account dashboard after login.
Game content from studios such as Microgaming, CQ9, and PG Soft is delivered through those providers' own systems. Their content policies sit alongside ours but are not governed by this document.
External links, payment gateways, and identity verification services operate under their own terms. We do not extend our policy coverage to those external environments — review their terms directly.
You have clear, actionable options under this policy. If you want to see what data we hold against your account, submit a request through our support channel and we will respond with the record categories on file. If a detail is wrong — a name spelling, a contact address, or a linked wallet identifier — you can ask us to correct it and we will confirm once it has been updated. Where you believe data is being held beyond the period needed for your account, you can raise that question directly. We aim to respond to all policy-related requests within a reasonable timeframe, and we keep a record of each request so the outcome can be tracked. The support routes listed on this page are the right starting point for any of these steps.
Submit a data review request via our support channel. We will respond with the categories of information held under your account registration and transaction history.
If a name, contact detail, or wallet identifier on your account is wrong, raise a correction request. We confirm once the update has been applied.
If you think data is being held longer than necessary, flag it through support. We will check the retention basis and respond with the outcome.
For any question about how this policy applies to your specific account situation, contact us directly. We respond to policy questions through the same support routes as account queries.
Use the routes below to raise any policy-related question or account correction request. These are the direct paths — no third-party forms or external portals required.
Open the live chat window from any page on aq99 to reach our support team. Available for account, wallet, and policy queries.
Send policy and data requests to our support address listed in your account dashboard. We track each request to confirm it has been handled.
Log in to review your current account status, wallet transaction history, and any active requests. The dashboard shows the current state of your account records.
Here is how the key areas of this policy work in practice, so you know what to expect from each part of your account.
We collect only what is needed to run your account and process transactions via Touch 'n Go eWallet, Boost, FPX, and DuitNow. Data is not sold. Retention periods reflect account activity and applicable requirements.
Cookies are used to keep your session active and your preferences saved between visits. You can manage cookie preferences through your browser settings. No cookie stores payment credentials.
Access to your account requires your login credentials. If you suspect unauthorised access, contact support immediately through live chat or email so the account can be reviewed and secured.
When this policy changes, the revision date is updated at the foot of this page. For any question about a specific change or how it affects your account, reach out through the support routes on this page.
Below are the questions we hear most often about how this policy works and what it means for your account.
We hold account registration details, session records, and transaction history linked to your wallet activity — including Touch 'n Go eWallet and Boost. You can request a summary of record categories through our support channel at any time.
Raise a correction request through live chat or email support. Tell us what the error is and what the correct information should be. We confirm once the update has been applied to your account.
Yes. Submit a request through our support channel explaining what you want removed and why. We will check the retention basis for that data and respond with what can be actioned under this policy.
Access is limited to operational teams who need it to run your account and process transactions. Where a payment processor such as FPX or DuitNow handles a transaction, that data is shared only to the extent needed to complete it.
No. External links, payment gateways, and any third-party service operate under their own terms. We do not extend our policy to those environments. Review their terms directly before using those services.
The revision date at the foot of this page reflects the most recent update. If a change affects how we handle your account data in a material way, we will communicate that through the contact details on your account.