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This policy sets out exactly what data aq99 collects when you access the platform, how it is used, and what controls you have over your own records. Every step here reflects how we actually operate — not a generic template lifted from another site.
When you create an account or use any part of the aq99 platform — including depositing through Touch 'n Go eWallet or Boost, browsing the sports lobby, or contacting support — certain data is collected. That data falls into three broad categories: account identification details you supply at registration, transaction records tied to your wallet activity, and technical signals such as device type and session duration that help us keep the platform stable. We do not sell, rent or share your personal data with third parties for marketing purposes. Data shared with payment processors — for example, the routing information needed to complete a Touch 'n Go eWallet deposit — is shared only to the extent required to process that specific transaction. Boost transactions follow the same rule. Retention periods depend on the type of record. Account credentials are held for as long as the account remains active and for a further period required by applicable regulations in eligible regions. Transaction logs are kept in line with financial record obligations where local law applies. If you close your account, we will confirm in writing which records are retained and for how long, and why retention is required for those specific categories. Availability of the platform and the scope of data we process depends on local law and the regions where access is permitted.
Not every data interaction on the platform falls under the same rules. This section draws the line clearly so you know exactly what this policy governs and what sits outside it.
All data generated when you log in, update your profile, change contact details or set session controls falls fully within this policy. We process and store that data according to the terms described here.
Payment data linked to Touch 'n Go eWallet, Boost or any other configured deposit method is covered here up to the point it reaches the payment processor. The processor's own policy governs what happens on their side.
Game content from studios such as PG Soft or CQ9 runs inside our lobby, but the studios themselves do not receive your personal account data. This policy covers how we handle your activity, not the studios' internal operations.
If the platform ever links to an external site, that site operates under its own privacy terms. We hold no responsibility for data practices on pages outside aq99's own domain.
You have several concrete actions available to you at any time. These are not theoretical rights — each one has a clear path through either your account dashboard or our support channel. To review what data we hold, log in and open the account settings page. Your profile details, linked wallet records and session history are visible there directly. If something looks incorrect — a name spelling, a contact number, a linked Touch 'n Go eWallet reference — you can submit a correction request through the support channel and the team will process it. Deletion requests for non-mandatory data can be raised the same way. Where a record must be retained under applicable regulation, we will tell you so in writing and explain the basis. The account dashboard also shows the current state of any session controls you have set. Nothing here is buried — the fields and current values are shown on the page after login.
Log in and head to account settings. Your registered details, linked wallet references and recent transaction entries are displayed there without needing to contact support first.
Spot an error in your profile? Send a correction request through the support channel with the specific field and the correct value. The team will confirm once the update is applied.
If anything in this policy is unclear — how long a record is kept, what it is used for, who it is shared with — contact support directly. A written response will follow outlining the specific data category you asked about.
Account closure requests are handled through the support channel. Once confirmed, we will outline which categories of data are retained post-closure, the duration, and the legal basis where applicable.
Policy questions have a direct route. Use any of the channels below to raise a data query, request a correction, or ask about retention. Every privacy-related message is treated as a priority item and receives a written response.
The chat widget on the aq99 platform connects you to the support team. State that your query is privacy-related at the start of the conversation so it is routed correctly.
Send privacy requests by email for a documented paper trail. Include your registered account name and describe the specific data category or record you are asking about.
Many data actions — reviewing records, checking session controls, seeing linked wallet references — do not require contacting us at all. The current state is shown in your account dashboard after login.
Handling your data carefully is not an afterthought — it shapes how the platform is built. Here are the four main areas where our data practices are most relevant to your day-to-day account use.
We use cookies to keep your session active and to understand how the platform is navigated. No cookie data is sold or passed to advertisers. You can manage cookie preferences through your browser settings at any time, though some platform functions depend on session cookies remaining active.
When a deposit is processed through Touch 'n Go eWallet or Boost, only the reference data needed to complete the transaction is shared with the payment processor. Card or wallet credential details are never stored on our servers — they go directly to the processor.
Account records are kept for as long as the account is active and for any further period required by applicable regulations in eligible regions. On account closure, we confirm in writing which records are retained, for how long, and on what basis. Non-mandatory data is deleted on request.
When this policy changes, the updated version is published on this page with the revision date shown. Continued use of the platform after a policy update means you have had the opportunity to review the changes. The support channel is available if you have questions about any revision.
The answers below cover the questions that come up most often about how we handle your data, what your options are, and how to get things changed. If the answer you need is not here, the support channel is open.
At registration we collect the details you fill in — name, contact information, and the credentials needed to create your account. After registration, we record session activity and transaction references tied to your account wallet, including deposits made through Touch 'n Go eWallet or Boost.
The wallet reference used to route your deposit is logged as part of the transaction record. However, actual wallet credentials — your Touch 'n Go eWallet PIN or authentication details — go directly to the payment processor and are never held on our servers.
Yes. Log in and open the account settings page — your registered profile details, linked wallet references and recent session entries are displayed there. If you need a more complete picture of retained records, contact support with a written request and we will respond with the specific categories.
Submit a correction request through the support channel. State the field that needs updating and the correct value. The team will confirm once the change is applied. For details that affect your identity verification, additional steps shown in the account verification section may apply.
We share data only where it is required to deliver the service — for example, routing payment references to Touch 'n Go eWallet or Boost processors. We do not sell or rent personal data to third-party advertisers or data brokers. External links on the platform lead to sites with their own separate policies.
The updated policy is published on this page with a visible revision date. We do not guarantee advance notice of every change, so checking this page periodically is the most reliable way to stay current. The support channel is available for questions about any specific revision.