Casino / Slots
Before you place your first football bet or open any game on aq99, these terms set out exactly what we expect from each other — your rights, our obligations, and where this policy applies. Read through the sections below so you know where to go when a question about your account, a transaction, or site access comes up.
These terms govern every interaction between you and aq99 — from creating your account to completing a deposit through Touch 'n Go eWallet or Boost, to how we handle a dispute if one ever arises. They do not override applicable local law; where a local requirement conflicts with anything written here, the local requirement takes precedence for users in that jurisdiction. Access to aq99 and its features is subject to the laws of your region, and availability may vary depending on where local law permits. We update these terms when our services change. The version published on this page is the one currently in effect — we do not apply earlier versions retroactively. If a material change affects your account, we will surface a notice on your account dashboard after login before the change takes effect. Continued use of the account after that point means you accept the updated terms. If any single clause in these terms is found unenforceable, the remaining clauses stay fully in force. Your account activity — including deposits via Touch 'n Go eWallet, DuitNow, and Boost, and any sports wagers — is governed by the full set of clauses, not just the sections most relevant to a single transaction.
Not every situation is covered by this policy in the same way. The four areas below clarify what is inside the scope of these terms and what sits outside it, so you are not left guessing when something does not match what you expected.
Your login credentials, account settings, session time controls and account suspension requests are fully within the scope of these terms. Any change to access conditions will be communicated through your account dashboard.
Deposits and withdrawals processed through Touch 'n Go eWallet, Boost, DuitNow or FPX are governed here. Dispute procedures for failed or delayed transactions are described in the support section of these terms.
Game titles from our studios — including content from Microgaming, PG Soft, CQ9, Habanero and Joker — are delivered under the terms of each provider's licence. We present that content; the game mechanics themselves are the provider's responsibility.
External links, payment gateway interfaces and any service operated by a third party fall outside the scope of these terms once you leave our platform. We are not liable for the policies or practices of those services.
These terms are not just a list of restrictions — they also confirm what you can ask of us. Your account history, including every deposit and payout record, is available from the transaction log inside your account dashboard after login. If any detail on your account appears incorrect — your registered name, contact number or linked e-wallet — you can request a correction by reaching the support team through the contact route shown in the support section below. We will acknowledge the request and confirm the outcome in writing. You have the right to ask for a copy of the data we hold against your account, and to request that your account be closed if you no longer wish to use the service. All such requests are handled through the same support channel and are subject to the verification steps shown when you submit the form.
The full transaction log — deposits, withdrawals, wager history — is accessible from the account dashboard after you log in. No separate request is needed to view your own records.
Raise a correction request through the support channel if your registered details do not match your current information. We will verify your identity before making any change.
If any clause in these terms is unclear, contact support with the specific section reference. We will respond with a plain-language explanation rather than directing you back to the same text.
Submit a closure request through the support channel. We will confirm the steps required to settle any open balance via your linked Touch 'n Go eWallet or Boost wallet before the account is closed.
If a specific clause affects your account and you need clarification, the routes below connect you to the right team. Policy-related requests — including data queries and account correction requests — are handled separately from general gameplay support, so use the contact path that matches your question.
Open the chat icon from any page after login for account and policy queries. This is the fastest route for questions about a specific clause or a pending transaction correction.
Send policy-related requests — including data access or account closure — to the support email shown on the contact page. Include your account username and the section of these terms your query relates to.
Many policy-related actions — reviewing transaction history, checking current terms version, viewing session records — are available directly from your account dashboard without contacting support at all.
Understanding what we do with your information is part of accepting these terms. We collect only the data needed to operate your account, process transactions and meet any applicable legal obligation in your region. Your account activity — including deposits through DuitNow or Touch 'n Go eWallet — is stored in a secure account record that only you and authorised support staff can access. Session cookies are used to keep your login active and to remember your account preferences; you can manage cookie settings through your browser. We retain account data for as long as your account remains open and for the period required after closure to satisfy any legal or audit obligation. To ask who to contact for a data request or to find out how long a specific record is kept, use the support channel above.
We collect account registration details, transaction records and session activity. No additional data is collected beyond what is needed to operate your account and process payments through Touch 'n Go eWallet, Boost and DuitNow.
Session cookies maintain your login state and account preferences. Analytical cookies, where used, are configured to respect regional privacy requirements. You can adjust cookie permissions through your browser settings at any time.
Account records are kept for as long as your account is active, plus any legally required period after closure. The exact retention schedule depends on the applicable jurisdiction; ask support for the period that applies to your account.
To update, query or request deletion of your account data, contact support with your account username and the nature of the request. We will confirm what is possible under the terms and applicable local law within a reasonable timeframe.
The questions below cover what real account holders ask when they read through these terms for the first time. If your question is not listed, use the live chat or email route in the support section above.
Yes. Access to aq99 and the services described in these terms depends on local law and is available only where local law permits. If a clause conflicts with a legal requirement in your jurisdiction, the local requirement takes precedence for your account.
When we make a material change, a notice will appear on your account dashboard after your next login — before the change takes effect. The current version of these terms is always the one shown on this page; we do not apply earlier versions retroactively.
Yes. Send a data access request to the support email listed on the contact page with your account username. We will confirm what records we hold and, where local law allows, provide a copy within a reasonable period.
Before your account is closed, we will work through the steps needed to settle any open balance back to your linked Touch 'n Go eWallet or Boost wallet. The full process is confirmed when you submit the closure request through our support channel.
The delivery of game content on our platform is covered here, but the mechanics of individual titles — prize structures, feature rounds, return rates — are the responsibility of the studio that built the game. We display only what the provider exposes in the game interface.
Check the transaction log in your account dashboard first — most processing delays are visible there before they resolve. If the transaction does not appear after a reasonable period, contact live chat with the transaction reference number and the payment method used.